Please Note: All resource information has been confirmed by Butte-Glenn 2-1-1 Staff. However, resource information is subject to change based on the availability, capacity, and discretion of the resource provider. Please consider checking in with providers ahead of time to ensure availability of services
The following section contains information for those interested in restoring services to their property, have questions about their PG&E account, or who have questions regarding specific programs related to debris removal and construction. This section does not include program information related to legal issues or financial recovery services.
PG&E Customer Service Line/General Questions (for general service questions that are not rebuild specific) : 1-800-743-5000
PG&E Building and Renovations Service Line (for temporary rebuilding power or subsequent permanent power): 1-877-743-7782
General Rebuild Questions
- Online: pge.com/wildfireresources
- Phone: 1-888-421-1700
- Email: firstname.lastname@example.org
- Phone: 1-877-295-4949
- Email: email@example.com
- Online: pge.com/cco
- Phone: 1-877-743-7782
Community Wildfire Safety Program
- Online: pge.com/cwsp
- Phone: 1-866-743-6589
Advanced Energy Rebuild (Energy Efficiency)
- Paradise Town Hall, 5555 Skyway Road, Paradise
- Open every Tuesday from 10am-2pm
Public Safety Power Shut-off- Information regarding PG&E Public Safety Power Shutoffs can be found online at www.pge.com/psps. This includes an option to check if specific addresses will be impacted. During normal business hours. PG&E will use given contact information to alert customers through automated calls, texts, and emails, when possible, prior to, and during, a Public Safety Power Shutoff.
- Zip Code Alerts (for non-account holders)- For those who would like to receive call or text notifications regarding Public Safety Power Shutoffs for a certain zip code, sign up online at: www.pge.com/pspszipcodealerts/ Or call 1-877-9000-743 to enroll. To sign up for text alerts text “ENROLL” to 97633.
- Public Safety Power Shut-off Map- For searching power shut-off areas, determining power restoration times, and for searching specific addresses: m.pge.com/#outages If there is an active PG&E power shut off, site will populate with live map of outage areas. As part of these preparedness efforts, PG&E is asking customers to update their contact information at com/mywildfirealerts or by calling 1-866-743-6589 during normal business hours. PG&E will use this information to alert customers through automated calls, texts, and emails, when possible, prior to, and during, a Public Safety Power Shut Off.
State of California Power Outage and Fire Response Resources– Providing resources to help Californians impacted by the unique challenges brought on by wildfire and power shutoffs. The site includes information about current wildfires in California, resources available during fires and power shut offs, and preparedness tips.View online here: https://response.ca.gov/
Trash and Recycling
Northern Recycling and Waste Services- **COVID-19 Update: Due to California’s “Shelter in Place” The NRWS office is closed for walk-in traffic. Waste collection and Recycling curbside pick up schedule will remain the same. The Recycling Center is open Friday & Saturday 10 am to 2 pm. Note: NRWS customers will not have their collection service suspended for late payment during the emergency. If you need to modify your service level due to COVID-19 impacts, please contact NRWS for assistance. To contact NRWS, please call: 530-876-3340 or email: firstname.lastname@example.org** Please note that company services are limited as the business was located in Paradise. Recycling and Yard waste pick up has resumed. Office located at 920 American Way, Paradise is open Monday to Friday 8am to 5pm. Recycling Center: open from 10am – 2pm, Fridays and Saturdays. Household Hazardous Waste Facility and Vegetative Waste Yard are closed until further notice. Local phone lines are back up at 530- 876-3340, but customers can leave a message. N.R.W.S. has resumed all services at this time with limited access, please make sure to contact N.R.W.S. when returning home to update your service needs and contact information. Please email them at email@example.com or call 530-876-3340 and leave a message. If you are on Autopay please make sure to go into to bill pay and stop it. It is very important to note that no fire related debris can go into the trash carts. Please note that there is a service and disposal fee for bulky item pickups for empty Refrigerators and Freezers. Office located at 920 American Way, Paradise 95969
California LifeLine Cell Phone Program: Consumers of the California LifeLine Cell Phone program who were affected by the fires and are in need of a new device will need to contact their service providers for a new cell phone. If unsure of their service provider, visit the LifeLine website and search the providers in your individual zip code: www.californialifeline.com/en/provider_search
Septic and Plumbing
Butte County Recovers – County Septic Systems Information – Offers post-fire septic information for residents of unincorporated areas of Butte County can be found online here: http://bit.ly/2FjO32M
Butte County Recovers – Paradise Septic Systems- Offers post-fire septic information for Residents of the Town of Paradise can be found online here: http://bit.ly/2Y4qoMm
TOWN OF PARADISE, SEPTIC SERVICES AT TOWN HALL – As of 1/2/19, Town of Paradise Septic Department will begin limited services at the Town Hall location in Paradise (555 Skyway, Paradise). Citizens will be able to obtain their septic records Starting on Wednesday January 2, 2019 the Septic Department in Town Hall will be staffed to make available septic records from 8 am to 5 pm Monday-Thursday. Town of Paradise Septic Department will be at the location preparing requests for septic system plans. However, the preferred method of making a property records request will be via email. The requests can be sent to firstname.lastname@example.orgLook Up your Assessor’s Parcel Number (APN). Your APN can be located via the Parcel Look-Up Tool found on the Butte County Assessor’s webpage here: https://www.buttecounty.net/dds/Planning/Documents/Parcel-Lookup-Tool
Town of Paradise – MakeitParadise Homeowner Checklist- Offering rebuild information, including steps necessary to begin rebuild. Septic system verification is an important step in the rebuild process and information on town licensed evaluators is available through the Town of Paradise. Visit makeitparadise.org/homeowner-checklist for more information.
Campaign Propane, Operation Warmth-**COVID-19 Update- Campaign Propane is now offering free propane fills, exchanges and gas for appointments, errands and generators to Camp Fire survivors. See link below. Due to the recent COVID-19 pandemic, Campaign Propane is still unable to personally deliver propane tanks to Camp Fire survivors.** Offering assistance to those impacted by the Camp Fire with propane needs. Assistance is not guaranteed, and the program is only for individuals directly impacted by the Camp Fire that can provide an empty propane tank for refill. Those in need of propane should contact the group through their facebook page: http://bit.ly/2GI1jiH
USPS- Website with updates on open/closed service locations: www.usps.com
The following Post Offices have reopened:
- Magalia, 14146 Skyway, CA 95954-9998
- Stirling City, 16939 Skyway, CA 95978-9998
- Paradise, 6469 Clark Rd, CA 95969-9998
Paradise residents can pick up their mail at the Paradise Postal Office Monday – Friday, 10 am – 4 pm. Please note that Paradise mail is no longer available for pick up in Chico.
- Mail in Magalia is available for pickup if customers are not home to sign for it and is brought to the postal office if the mail was not delivered. The mail is then stored at the Magalia postal office. USPS Magalia is an available office for Magalia street delivery according to Magalia postmaster Cheryl Hacker.
- Feb. 15, 2019 was the last day that free P.O. boxes were offered at both Magalia and Paradise postal offices. After the date customers have the option to pay $40 for six months for a small P.O. box.
PSPS GENERAL INFO- For public safety PG&E will shut off electricity for customers as a preventative measure when gusty winds and dry conditions, combined with a heightened fire risk, are forecasted. This is called a “Public Safety Power Shutoff” or “PSPS.” More information regarding PG&E Public Safety Power Shutoffs can be found online at www.pge.com/psps. This includes an option to check if specific addresses will be impacted.
For current information regarding the PG&E ‘Public Safety Power Shutoff’ please visit the following sites:
- PG&E Website: pge.com/pspsupdates
- PG&E Twitter Account: twitter.com/PGE4Me
- Butte County Twitter Account: twitter.com/CountyofButte
- Potential PSPS address-lookup tool: https://psps.ss.pge.com/
PG&E - Power Shutoff Map- For searching power shut-off areas, determining power restoration times, and for searching specific addresses: m.pge.com/#outages If there is an active PG&E power shut off, the site will populate with a live map of outage areas.
Updated Contact Information - PG&E is asking customers to update their contact information at pge.com/mywildfirealerts or by calling 1-866-743-6589 during normal business hours. PG&E will use this information to alert customers through automated calls, texts, and emails, when possible, prior to, and during, a Public Safety Power Shut Off.
PG&E - Zip Code Alerts- Zip Code Alerts (for non-account holders) are available for those who would like to receive call or text notifications regarding Public Safety Power Shutoffs for a certain zip code, sign up online at: www.pge.com/pspszipcodealerts/ or call 1-877-9000-743 to enroll. To sign up for text alerts text “ENROLL” to 97633.
State of California Power Outage and Fire Response Resources- The State of California is providing resources to help Californians impacted by the unique challenges brought on by wildfire and power shutoffs. The site includes information about current wildfires in California, resources available during fires and power shut offs, and preparedness tips. View online here: https://response.ca.gov/
Butte County- California Health and Human Services Agency - The California Health and Human Services Agency recently announced that a non-emergency line has been established to help medically vulnerable Californians and health and community care facilities find resources in their communities during a PSPS. The phone line is (833) 284-3473 and is available 9am-9pm.
Butte County Public Health - PSPS Food Safety/Health Information- Butte County Public Health has released a press release regarding food safety before, during, and after a power shutoff. This information is available online at tinyurl.com/y2wqlh3w. Key information from the press release: “During a power outage, keep the refrigerator and freezer doors closed as much as possible. The food in your refrigerator will keep safe for up to four hours during a power outage. A full freezer will hold a safe temperature for approximately 48 hours (24 hours if it is half-full and the door remains closed). View recommendations:
— Butte County, CA (@CountyofButte) October 5, 2019