Please Note: All resource information has been confirmed by Butte-Glenn 2-1-1 Staff. However, resource information is subject to change based on the availability, capacity, and discretion of the resource provider. Please consider checking in with providers ahead of time to ensure availability of services.
FEMA (FRAUD) –Disaster Fraud Hotline- Anyone with knowledge of fraud, waste, or abuse may call the FEMA Disaster Fraud Hotline at (866) 720-5721 or report it to the Federal Trade Commission at ftccomplaintassistant.gov. You may also send an email to DHSOIGHotline@dhs.gov.
Butte County District Attorney– To report fraud and price gouging within the County of Butte, call the District Attorney Fraud Line at 1 (866) 323-7283. According to the D.A. the most common scams and fraudulent acts that occur in and after a major disaster generally include price gouging, offers of debris removal, and fraudulent charitable solicitations.
Contractors State License Board– Exploitative contractors offering cleanup or construction may not be licensed, insured, and bonded, or may not hold a specialty license (if required). If residents encounter suspicious contractor activity, the Town of Paradise encourages them to reach out to the Statewide Investigative Fraud Team (SWIFT) of the Contractors State License Board. The Northern California SWIFT office can be reached by dialing 916-255-2924.
Legal Services of Northern California- Providing free legal assistance to anyone impacted by the fire (typical guidelines are for low income and seniors, but camp fire services are open to all impacted by the fire). LSNC can provide assistance with legal issues that arise due to Federal Assistance denial, unemployment benefits, housing/renting rights, mortgage lending issues, securing government benefits, and consumer information. Please note: free services are also available to low income individuals and seniors. Contact LSNC at 530-345-9491 or the hotline at 1-800-345-9491 or at 541 Normal Avenue, Chico, Mon-Thurs 9am-5pm and Fri 9am-Noon. If you need help outside of normal business hours, please call the after hours line at 866-815-5990. Messages may be left after hours, please include name and phone number if leaving a message. Additional information online at: https://lsnc.net/camp-fire-butte-county-resources
Community Legal Information Center (CLIC)– For property owners and renters impacted by the Camp Fire, CLIC is offering legal information and assistance both by appointment and walk-in. Under the supervision of attorneys, CLC paralegal interns provide assistance re-submitting FEMA applications, collecting documents and proof needed for applications and appeals, navigating the FEMA/SBA financial assistance application and options process, and helping ensure there are no logistical errors on applications. CLIC also offers free information in 11 areas of law. CLIC is a student-run, non-profit organization that provides legal information to students and community members. CLIC also provides paralegal internship opportunities with students working directly under CLIC’s four supervising attorneys. CLIC areas of law:
- Student Legal Services/Juvenile Rights
- Chico Consumer Protection Agency
- Women’s Law Project
- County Jail Law Project
- Disability Law- can help Camp Fire survivors with Disability applications and claims
- Environmental Advocates
- Family Law Project
- Housing Law Project- can help Camp Fire survivors with housing/tenant issues and questions
- Misdemeanors, Tickets and Traffic
- Penal Law Project
- Workers’ Rights Project
Located at 25 Main Street, Suite 102, Chico, CA 95929. Regular Office Hours:Monday-Thursday:9am-5pm, Friday: 10am-5pm. Phone: (530) 898-4354
United Policyholders– Roadmap to Recovery Program– **COVID-19 Update- All services will continue through web-based format, including insurance workshops which will be held as webinars. ** A nonprofit group providing help navigating homeowners insurance and claims, and answers individuals questions and hosts seminars based on community questions and concerns. All services available online at: www.uphelp.org/ or by visiting one of their workshops: https://bit.ly/2FWZ3XJ . Please note: United Policyholders is A nonprofit group, NOT AN INSURANCE COMPANY.
Insurance Claims Advocacy
United Policyholders- **COVID-19 Update- All services will continue through web-based format, including insurance workshops which will be held as webinars. ** Please note: United Policyholders is A nonprofit group, NOT AN INSURANCE COMPANY. Providing help navigating homeowners insurance and claims, answers individual questions for homeowners regarding insurance claims, and hosts seminars based on community questions and concerns. All services available online at: www.uphelp.org/campfire A series of workshops and presentations will also be available, but are announced on a monthly basis.
United Policyholders- Wildfire Recovery Survey- Providing an online survey with the purpose of gathering information about insurance coverage and learning about progress and challenges in Wildfire Survivor’s recovery, including challenges experienced as a result of shelter-in-place orders. Information collected will be utilized by United Policyholders and local partners in order to support the community during long term recovery. Individual identities will be kept confidential when survey results are analyzed. All email addresses submitted in the survey will be entered to win a $50 Amazon gift card. The winner will be notified by email. Survey is intended for households impacted by wildfires that occurred in 2017 and beyond. The survey opened on May 7th, 2020 and will remain open until June 30th, 2020. Survey is available online at www.uphelp.org/survey
Rebuild Paradise Foundation- Insurance Project- Offers insurance information about home insurance providers offering new policies on the Ridge and in the Camp Fire burn-scar area. Insurance information is updated quarterly, reflecting newly admitted policies from various providers. Insurance information can change daily, so it is still recommended to meet with individual insurance agents to review availability options for coverage on individual policies. Insurance provider information will also vary depending on policies for stick built homes and those for manufactured homes. The Insurance Project is for residents of the Paradise-Ridge area looking for insurance information related to the rebuild or recovery process. Policy availability is subject to the determination of the insurance provider and the type of home (manufactured or stick built).Information can be found online at www.rebuildparadise.org/insurance/
California Department of Insurance- Offering insurance claim assistance and up-to-date insurance-related news from the California Department of Insurance. For questions, to file a complaint, or to get the latest insurance-related news from the Department, use the following link: www.insurance.ca.gov or call the Consumer Hotline at 1-800-927-4357 (1-800-482-4833 TTY). For those visiting their website, the “Getting Help” page offers answers to many insurance-related questions and the ‘Contact’ page offers a direct email-form option.