FEMA Assistance

Please Note: All resource information has been confirmed by Butte-Glenn 2-1-1 Staff. However, resource information is subject to change based on the availability, capacity, and discretion of the resource provider. Please consider checking in with providers ahead of time to ensure availability of services.

FEMA Updates

FEMA – Survivor Privacy Incident Information- In March 2019, FEMA reported oversharing sensitive, personal information for a portion of disaster survivors within the Transitional Sheltering Assistance (TSA) program with a supporting contractor. The information in question has since been permanently removed from the contractor’s system, and no evidence has been found that the information was compromised. Survivors impacted by this incident were sent letters notifying them of the information over-share, and as a cautionary measure, FEMA is providing free credit monitoring services for a time period of 18 months to impacted survivors who request it. To view the letter, and get more information about offered credit services, please visit the following site: www.fema.gov/survivor-privacy-incident  

FEMA Housing- Information Update- FOR HOUSING SITUATION CHANGE- Survivors who applied for FEMA and communicated upon their initial intake that they had secured housing with friends, family, or through a temporary situation (including RV and trailer units) may not have been considered eligible for FEMA direct housing assistance. If survivors are in need of housing, and need to update their information about their housing situation with FEMA, they can call FEMA at 1-800-621-3362 and update their current housing status and needs. 

DEADLINE/APPEAL-  The deadline for disaster assistance through FEMA was February 15th. Those who were denied and need to appeal/re-submit their application should note the time stamp on their denial letter detailing the time frame in which they have to review/appeal their application. See information below regarding contacting FEMA for the appeals process.   

FEMA Registration Information:The FEMA registration deadline has passed, the following information is included for individuals wanting to follow up on their applications or appeal their denial. FEMA phone operators will be able to access an applicant’s file and provide assistance navigating the appeals process. Additionally, phone operators can determine whether an appeal will be necessary in the instance of an error in the application on the part of FEMA. Applicants who missed their deadline to appeal due to extenuating circumstances (such as being in the hospital), may be able to receive an extension for their appeal deadline. Camp Fire survivors that had their primary residence in Paradise, or a declared zone, who sustained losses in the designated areas were eligible to apply for assistance. For more information on FEMA, visit  http://www.DisasterAssistance.gov or call 1-800-621-FEMA (3362) or 1-800-462-7585 (TTY) for the hearing and speech impaired. The toll-free telephone numbers will operate from 7 a.m. to 10 p.m. (local time) seven days a week until further notice. 

FEMA: Contact Information: 1-800-621-3362   or TTY: 1-800-462-7585 or online at:  www.disasterassistance.gov .  The FEMA Application Deadline was February 15th , 2019. View Complete FEMA guidelines here: http://bit.ly/2ICQtgp

Information for FEMA applicants who have been contacted by FEMA regarding Manufactured Housing Units (MHUs) and FEMA Group Sites: Federal, state, and local partners have collaborated to provide direct housing solutions, for up to 18 months, to individuals and families most severely impacted by the 2018 California wildfires. FEMA must be able to verify the applicant’s identity, the applicant’s necessary expenses and serious needs are directly caused by a declared disaster, proof of occupancy (renter) or ownership, and housing damage or loss must be verified by FEMA via onsite inspection. Once determined eligible for an MHU, a FEMA applicant will be contacted by FEMA to assess their interest in MHU assistance. To get information about FEMA Housing sites, including numbers of survivors assisted/housed, please visit: https://buttecountyrecovers.org/fema-group-site-information Individuals with questions about FEMA housing can call the FEMA Helpline at 1-800-621-3362 (TTY 1-800-462-7585), Monday through Sunday from 10am-2pm.

Please note: An extension to the FEMA Direct Housing Program in Gridley has been approved. The new program end date is September 12, 2021. Rent for the units will begin May 13, 2021 and the first rent payment will be due on June 1, 2021. The applicants will be receiving a letter with details next week. Residents are encouraged to contact and confirm this information with the FEMA Help Desk by calling 1-800-745-0243 for the most up-to-date information. The FEMA Help Desk is available 24 hours a day, 7 days a week.

FEMA Site Resources


Gridley Relief Group- GridleyLife Text Line- Provides information about all things Gridley, including event announcements, resource information, and community activities. Those interested in signing up for these messages can text: GridleyLife to 898-211. 

Butte Wildfires Distribution Center-**COVID-19 Update: Face coverings and social distancing are required. Only four survivors are allowed in the center at once.** Offering various household supplies and food to Camp Fire and North Complex/Bear Fire survivors. Supplies vary depending on donations but may include; Children’s clothing, new toiletries, household items like toilet paper, paper towels, cleaning supplies, pet food, bread, and non-perishable foods. Food donations sometimes include fresh produce, but produce items are never guaranteed. Survivors are asked to bring their own bags to the distribution center. Available to North Complex/Bear Fire and Camp Fire survivors- must be able to present a valid photo ID and FEMA paperwork that matches fire impacted address or insurance paperwork that illustrates impact. Survivors may access the center once a week, and non-survivors are not permitted within the center even if accompanied by a survivor. Drop-in during program hours, Tuesdays: 10am-1pm to access services. Located at 893 Hazel Street, Gridley. Facebook: https://www.facebook.com/Butte-Wildfires-Distribution-Center-1487078011428149/