Drinking Water

Please Note: All resource information has been confirmed by Butte-Glenn 2-1-1 Staff. However, resource information is subject to change based on the availability, capacity, and discretion of the resource provider. Please consider checking in with providers ahead of time to ensure availability of services

Public Health Information Regarding Water

Butte County Public Health – Revised Water Quality Advisory Press Release- Press Release 8/6/2019 found online here: http://bit.ly/2Yw2o8U

Butte County Public Health – Press Release Regarding State’s Water Quality- Press Release 6/19/2019 found online here: http://bit.ly/2XicKIb The State Water Resources Control Board, Division of Drinking Water (DDW), has released water quality advice for standing structures located in areas damaged by wildfire, which includes the Camp Fire. The Health Department urges residents and business owners currently under a “DO NOT DRINK” order to review and consider the State’s advice before consuming water. 

Butte County Health Officer Issues Water Quality Advisory for Residents in Burn Affected Areas- The Butte County Health Officer, Dr. Andy Miller, has issued a water quality advisory for people living in the Camp Fire affected areas and urges people not to drink or boil tap water. Information from water authorities indicates the possibility that contamination may be present in home plumbing systems, and therefore, residents should not rely on home water filtration systems as they may not be adequate to provide needed protection. Due to the possibility of contamination, residents should not use tap water for drinking, cooking, food preparation, brushing teeth or similar activities.In addition, it is highly recommended that residents take the following precautions:

  •  Limit use of hot water
  • Limit shower time (use lukewarm water and ventilate area)
  • Use a dishwasher to wash dishes and use air dry setting
  • Wash clothing in cold water
  • Do not take baths
  • Do not use hot tubs or swimming pools

Residents who use water from private wells or temporary water storage tanks may want to have their water systems assessed and tested for contaminants that result from structural damage caused by the Camp Fire. The Health Department does not have oversight over water authorities. If residents have questions about their water, they should contact their water authority directly.

Water Company Contact Information

Paradise Irrigation District – PID- The PID office is currently closed to the public. However, individuals may call for most service issues including reconnection. To schedule or for more information, call 530-877-4971 or visit online. For information and help for service requests and questions for the Paradise Irrigation District:

  • Online: pidwater.com
  • Phone: Customer service line is 530-877-4971.Please be aware that phone lines are open M-F: 9 am- 4pm. Office closed on observed holidays
  • Mailing Address: 6332 Clark Road, Paradise 95969
  • Recovery Specific Information: www.PIDWater.com/recoveryFacebook @PIDWater . The recovery site will also list water testing information, including the water testing map which can only be viewed on Internet Explorer, Safari, or Firefox. 
  • District Board Meetings: The PID board meets at 6:30pm on the third Wednesday of each month at 6332 Clark Road, Paradise (unless listed at alternate location). Live video streams of the meetings can be found on the district’s Facebook page. Contact the District Secretary to request an item be placed on the agenda for discussion or action at an upcoming board meeting.

Del Oro Water Company-**COVID-19 Update:Del Oro has suspended service disconnections to assist customers experiencing hardship due to COVID-19. For more COVID-19 related info, use the following link: https://bit.ly/2Z3R7eQ**  Del Oro is responsible for the following water districts:Arbuckle, Benbow, Black Butte, Buzztail, California Pines, Country Estates, Ferndale, Hat Creek, Johnson Park, Larkspur Meadows, Lime Saddle, Magalia, Metropolitan, Mt. Lassen, Paradise Pines, River Island, Stirling Bluffs, Strawberry, Traver, and Tulare. 

  • Online: http://www.delorowater.com/
  • Phone: 1-877-335-6764 (Toll free, available 24/7). For billing related questions: 530-717-2500
  • For Reporting odors in Del Oro Water: Any odors that you believe could be related to the Camp Fire, such as plastic or fuel odors, should be directed to the Division of Drinking Water at 530-224-4873. This phone number will receive messages that will be checked at least twice daily during normal business hours.Bottled Water & Tank Filling Resources

Bottled Water available at:

Paradise Irrigation District- Paradise Hope Center- Water distribution is only for individuals who are still living on the Ridge or are actively working on their property on the Ridge. Families may receive one case of water per day. If an individual is asking for water for someone else, they must provide ID for them. Camp Fire survivors will need to show ID with proof of impacted address. Located at 311 Circlewood Dr, Paradise, across from the Feather River Health Clinic, Monday-Friday: 9am-3pm. Phone: 530-327-7486. PID – Filling Station: Fill station available for jugs or larger trailer-sized tanks. Located at 6332 Clark Road, Paradise 95969.