Disaster Case Management

The process to be connected with a Disaster Case Manager is to fill out an intake form to be placed on the waitlist until a Disaster Case Manager reaches your file. There is currently a very long wait for receiving a disaster case manager because the agencies providing case management are impacted with heavy caseloads. The intake form can be completed through the link below to the form:

If you wish to complete the intake by phone, Butte-Glenn 2-1-1 Call Specialists are available to help and to answer questions about the process. Call the toll free number if located outside of Butte or Glenn counties to be connected with a Butte-Glenn 2-1-1 Call Specialist: 866-916-3566. 

  • For immediate needs that you have while waiting for a disaster case manager, you can dial 2-1-1 to connect with live local help to be connected to resources.

Camp Fire Collaborative (Formerly the Camp Fire Long Term Recovery Group) The Camp Fire Collaborative (formerly the Camp Fire Long Term Recovery Group) is a collaborative nonprofit organization composed of members from the public sector, private businesses, non-profit organizations, community groups and faith-based organizations and works closely with government agencies to identify and meet community needs throughout Camp Fire Recovery efforts. For more information, visit: campfire-collaborative.org

Disaster Case Management Case Closing Grievance- Camp Fire Collaborative- Disaster Case Management cases can be closed for reasons including the following: a mutual agreement of client and case manager that all disaster-related unmet needs have been met, Unmet needs have been determined to be ineligible for available resources, and non-compliance or non-response of individual or household. The Head of Household has the right to a review of the decision cited for closing the case. To exercise this right, s/he must present a written or oral objection to the following Long-Term Recovery Group (LTRG): Contact name: Camp Fire Collaborative-Administration  Phone Number: (530)-413-8396 LTRG Name: Camp Fire Collaborative Email address: DCMInquiries@campfire-collaborative.org Address: 1095 Nelson Street Suite #100, Chico, CA 95928. Cases may be reopened if additional disaster-related, unmet needs are identified or if additional resources become available.